Website HCL Tech Financial Services
Responsibilities
- Design and execute orientation programs for sales teams
- Conduct onboarding training sessions for new hires
- Act as a consultant to salespeople for challenges they have on the job
- Assign mentors and coaches to new sales team members
- Observe how salespeople and cashiers interact with clients to identify areas of improvement
- Determine training needs both for individuals and teams
- Organize role-playing activities to simulate difficult client cases (e.g. how to overcome objections)
- Advise salespeople how to upsell products and services
- Apply various sales training techniques (e.g. gamification, case studies and group activities)
- Maintain updated records of training curriculum and material
Requirements and skills
- Work experience as a Retail Trainer, Store Trainer or similar role
- Experience in retail industry
- Availability to travel and visit our retail stores, as needed
- Ability to manage the full training cycle, including conducting in-person activities and using e-learning platforms
- Excellent presentation skills
- Ability to motivate employees to achieve sales quotas
- BSc degree in Education, Human Resources or relevant field
- Additional certification in training is a plus
For more information, please click here.
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To apply for this job please visit www.hcltech.com.
