Inspiration Manpower Consultancy Pvt Ltd. is Looking for a Voice Process Executive

Website Inspiration Manpower Consultancy Pvt Ltd

Jobs Responsibilities

  • Voice Process Agents are responsible for answering customer calls and resolving the issues or providing information about the products and services they offer.
  • Agents are often required to listen carefully to the caller and provide appropriate information and help.
  • If a caller has a complaint, the agent should listen carefully to the complaint and provide appropriate help.
  • If a caller asks for a return call, the agent must schedule a time for the return call. The agent must also schedule a return call if the caller asks for a callback within a certain time frame.
  • If the customer service agent does not have the information or authority to resolve the issue, the customer service agent must direct the caller to the appropriate customer service representative.

Job Description

  • An agent should communicate well with customers.
  • An agent should have the ability to handle multiple calls simultaneously.
  • An agent should be able to answer calls from different types of customers.
  • An agent should be able to handle difficult customers effectively.
  • An agent should be able to provide the most accurate information to the customer.
  • An agent should have a good command of English and other local languages.

This job is provided by

Desired Skills and Experience

fresher, “communication skills”, graduate.

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