Quess Corp Limited is Looking for an International Customer Support Executive

Website Quess Corp Limited

Job Description

Location : Noida

Demand : 40

Level : A4 (Min 2 to 4 exp)

Budget : Upto 6 LPA

Shift Timing : Night Shift

Immediate Joiners

JD for Voice Process:

Desired candidate profile

  • 2-3 years’ Experience in international BPO / Domestic BPO, specifically in a Voice, Backend and Email Handling process
  • Handle customer issues, escalation calls and coordinate with different functions, case management
  • Good communication (written and verbal) and comprehension skills in English
  • Willing to work in 24/7 environment
  • If the candidate is under graduate/ drop out with 1 year of voice process experience – then the profiles can be shared. The candidate should not be appearing for any exams up to next 6 months.
  • This is a night shift profile. So, make sure the candidate is available for Night shift.
  • The candidate should have voice process experience in international or domestic market
  • This is a contractual role for 6 months. Based on the performance during this 3 – 6 months, the further role would be decided.
  • Open to work on Indian Holidays and weekend shifts

Job description

  • Responsible for calling insurance companies in US to analyse the claims and follow up on outstanding Account Receivable (AR)
  • Capable to capturing denials
  • Appeal to insurances for pending claims
  • End to End knowledge of RCM (revenue cycle management) process

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