Website Synergy Resource Solutions
Greetings from Synergy Resource Solutions, a leading HR Consultancy Firm.
Our client a leading medical billing services Provider Company having their Head Quarters in the US and Indian office located at S.G. Highway, Ahmedabad.
Position: Patient Communication Specialists
Qualification: Graduate/ Under-graduate who are career-oriented
Experience: Freshers or 1-5 years of customer service experience
Office time: Night Shift (6:00 PM TO 3:00 AM)
Gender – Any
Salary – Best in industry
Working days: Monday to Friday
- Answer high-volume calls from patients and Providers’ office.
- Make outbound calls to referring doctors, patients, and insurance companies to get updated insurance or demographic information on patient accounts
- Respond to RCM voice mail and email in a timely manner
- Communicate effectively with various departments within Revenue Cycle Management
- Research explanation of benefits (EOBs) and/or denials in the system to assist patients and explain balances
- Update billing system with updated patient demographic information
Education & experience
- Graduate/ Under-graduate who are career-oriented
- Freshers or 1-5 years of customer service experience
- US/ UK Call centre/ BPO experience preferred
Knowledge, skills, & abilities
- Excellent written and verbal communication skills
- Proficient with MS Office and the ability to navigate multiple platforms
- Ability to learn Revenue Cycle Management workflows related to patient communication
- Strong customer service skills with the ability to resolve patient concerns
- Demonstrate soft skills to enhance patient experience
- Excellent communication skills in English (verbal and written)
- Fresher / 1-5 yrs of experience in International KPO / BPO
- 5 days working
- Learning and Career Growth opportunities
- An Open Work Culture
For more information, please click here.
To apply for this job please visit www.linkedin.com.