Synergy Resource Solutions is Looking for a Patient Communications Specialist.

Website Synergy Resource Solutions

Greetings from Synergy Resource Solutions, a leading HR Consultancy Firm.

Our client a leading medical billing services Provider Company having their Head Quarters in the US and Indian office located at S.G. Highway, Ahmedabad.

Position: Patient Communication Specialists

Location: Ahmadabad.

Qualification: Graduate/ Under-graduate who are career-oriented

Experience: Freshers or 1-5 years of customer service experience

Office time: Night Shift (6:00 PM TO 3:00 AM)

Gender – Any

Salary – Best in industry

Working days: Monday to Friday

Job Responsibilities

  • Answer high-volume calls from patients and Providers’ office.
  • Make outbound calls to referring doctors, patients, and insurance companies to get updated insurance or demographic information on patient accounts
  • Respond to RCM voice mail and email in a timely manner
  • Communicate effectively with various departments within Revenue Cycle Management
  • Research explanation of benefits (EOBs) and/or denials in the system to assist patients and explain balances
  • Update billing system with updated patient demographic information

Education & experience

  • Graduate/ Under-graduate who are career-oriented
  • Freshers or 1-5 years of customer service experience
  • US/ UK Call centre/ BPO experience preferred

Knowledge, skills, & abilities

  • Excellent written and verbal communication skills
  • Proficient with MS Office and the ability to navigate multiple platforms
  • Ability to learn Revenue Cycle Management workflows related to patient communication
  • Strong customer service skills with the ability to resolve patient concerns
  • Demonstrate soft skills to enhance patient experience


  • Excellent communication skills in English (verbal and written)
  • Fresher / 1-5 yrs of experience in International KPO / BPO


  • 5 days working
  • Learning and Career Growth opportunities
  • An Open Work Culture

For more information, please click here.

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